The Cocktail is a digital innovation and design consultancy based in Madrid, Spain. The company specializes in providing strategic consulting, user experience design, and digital transformation services to businesses and organizations. They work with clients to create digital solutions that enhance user engagement, improve business processes, and drive innovation.
As a UX consultant, I was involved in various stages of the design process. My responsibilities included the following:
AV Villas is one of the banks of the financial group Grupo AVAL in Colombia.
This project was carried out alongside digital and business strategists, information architects, researchers, UX and UI designers, and developers.
After having interviewed stakeholders, some managers, and some clients and end users, we found the following:
After some workshops with bank customers and managers, we started planning a suitable structure that helps the bank meet its business goals and helps customers use the website according to their habits and interests.
We opted to use high-fidelity prototypes because it was easier to work with our client on the strategy proposed.
In the prototyping phase, we carried out design explorations and followed good practices of usability and accessibility to set up the guidelines, design elements (grids, typography, colors, icons, illustrations, etc.), and the tone of voice (ux-writing) of the new proposal.
We recruited some bank customers and asked questions about their perception of the new portal and the clarity of the information, and we asked them to complete some tasks to see how they did it.
These tests were a very open-eyed exercise, especially for the client, who could be a witness to what customers said and thought. After testing and collecting feedback, we refined the proposal and delivered it to developers for the implementation part.
All projects at The Cocktail had varied business requirements, which led us to choose different approaches and methodologies to satisfy our clients needs. Within these methodologies are for instance, card sorting sessions, heuristic analysis, competitor analysis, among others.
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